JezzWarren.com

Tesco Direct

First experiences need to go without a hitch in order for you to use a service again, it is a shame that my first experience with Tesco Direct was not all met with smiles and joy, if anything it proved to be a real pain.
The actual ordering online went without a glitch and as advised some two hours later an email confirmation told me when my order was ready for collection, I had opted for the instore collection rather than deliver, thinking that would be the best option and also not having to wait around all day for my five minute window.
I had to borrow Wayne's car to collect my compost bin as the dimensions were to wide for my car, that was problem number one, but soon resolved, we got it in the back of the car with the seats down, just.
Now I do not expect staff to move collections from out the back to the customers in a perfect fashion and as most items are well packed it does then lend for items to be shunted across the floor, in most cases, unless you order a compost bin. The item had nothing more than some tape holding the lid to the body and as the item was so light I expect it to be lifted but instead it was scraped across the floor that did so much damage to the lid that aesthetically is was a write off. When you order a new product you expect for it to be in pristine condition, if I had ordered it second hand then, and only then can I expect scuffs from general wear and tear.
This was just one of the problems that I noticed when I got the item home, the other was the badly designed lid that had a section missing, not a good start to my first experience.

Compost Bin

I had no intention of returning the whole item back to the store at my inconvenience so instead I made it their inconvenience.
The only way for me to resolve this was to send an email with photos and explaining of the poor first experience that I encountered, in a hope to have a new lid and at least give Tesco some feedback in the service that they seem to think is good quality.
Several emails later and a lot of automated responses from Tesco's had taken its toll and I finally I had enough so I called them direct to resolve the issue.
Put it this way, even though I now have a new bin lid one thing I will not do is use Tesco Direct ever again or for that matter recommend them.